Support Plans

Support plans

Our support plans are designed to help you be succesful using our products.

Basic Support

Included for all AWS Marketplace images provided by us:

Inclusions:

  • Support while launching and using the instance for the first time.
  • Support for softwares that were provided with custom configuration with the image.

Provided on a best effort basis:

  • Guidance on how to configure your Instance for connectivity on a standard VPC configuration.
  • Guidance on how to restore data to another instance.
  • Guidance on how to recover from a system failure.

    • Form of contact:

    Response time:

    • We aim to answer all customers in 2 business days.

    Gold Support

    All features from Basic support, plus:

    • Interoperability and configuration guidance and troubleshooting for the Operating System and Softwares provided with custom configuration in the image.
    • Priority in Support cases.